How Hangar Owners Can Get 5 Star Reviews on Daily Hangar

So you’ve listed your private hangar on Daily Hangar and already have a few reservations in the works. Now you can sit back, relax, and watch the reservations keep coming in, right?

Not exactly. A big part of building your reputation as a hangar host (and attracting ongoing renters) is getting positive reviews from pilots who rent your hangar. And 5-star reviews don’t happen by simply listing your available hangar space.

Taking proactive steps to provide excellent customer service as a hangar host is important for getting great reviews. From being friendly and responsive to providing a thorough and detailed description of your hangar, here’s how you can get 5-star reviews as a hangar host on Daily Hangar.

1. Be Attentive & Available

Your messages are your first point of contact with pilots looking to rent your hangar. It’s important to check your messages frequently and to promptly respond to any questions or concerns.

To read your messages, login to your Daily Hangar dashboard and click on the second tab that reads “Messages”. You’ll be able to read any new messages from pilots, as well as send out important logistical information.

You can use your messages to send important logistical information and instructions to the pilot after they book. For example, you can coordinate an in-person meeting to let them into your hangar, or you can provide a lockbox code if you won’t be available to meet.

You can also provide them other information, like which direction the hangar door faces, how to lock up the hangar, and close-by accommodation choices if the pilot needs a place to stay for the night.

Other ways to offer five-star service:

  • Contact the pilot a few days before they arrive and ask if they have any questions or special requests.
  • Make yourself available by phone at all times to answer any questions during their stay.

Responding quickly and thoroughly to your messages will make pilots feel like you’re an attentive and careful host, and that they’re being well taken-care of. Going above and beyond to provide excellent customer service can come back to you in the form of a great review.

2. Be Thorough and Descriptive

When listing your hangar space, it’s important to take the time to be as thorough and descriptive about your hangar as possible. Just like renting a hotel room, clients want to know exactly what they’ll be getting — from the size of the accommodations down to the amenities.

When you add your hangar, be sure to fill out all the available descriptions:

  • Unique hangar name
  • GPS coordinates
  • Hangar website (if applicable)
  • Type of hangar (Single-space, box, plane port)
  • Size of hangar & hangar door (in feet)
  • Enclosure type
  • Hangar amenities

The more information a pilot has about your hangar, the clearer their expectations will be (so there won’t be any misunderstandings or surprises when they arrive).

You’ll also want to be sure to add detailed information in the “Hangar Directions” field when adding a new hangar. Like your messages, this where you can add detailed information about how pilots can get into your hangar, lock it up, and more. For example, you can write things like “Example: “Upon landing, navigate toward the southern-facing side of the hangar. Call my cell, and I’ll come outside to meet you and let you into the hangar.”

Beneath the “Hangar Directions” field, you’ll find a box for your security/access information. This is where you’ll give pilots instructions about how to enter the hangar space and keep it secure.

For example, you could write: “If I’m not available to meet you directly, the door will be locked. The lockbox passcode on the door is 2114. There is road access through the back door of the hangar. Please be sure to keep all doors locked during your reservation.”

Being as thorough and detailed as possible with these fields will ensure the pilot knows exactly what to do from landing to take-off. The last thing you want is a pilot calling your cellphone at 2am because they don’t know the lock-box code, or leaving a negative review because they couldn’t figure out how to securely lock up your hangar.

3. Be Friendly and Welcoming

This one is a no brainer when it comes to getting great reviews. If you plan on meeting the pilot in-person at your hangar, be friendly and welcoming. Not only will they have a positive experience as a renter, but they may become a life-long connection in the aviation industry!

If you can’t meet the pilot in person, be friendly in your messages or over any texts or phone calls. A warm and welcoming host is always a plus for any pilot, and will encourage them to rent your hangar again in the future.

4. Give Positive Reviews

Getting a positive review is a give-and-take process. Part of receiving good reviews is putting in the time to give good reviews after a pilot has rented your hangar (assuming they really were a great guest, of course!).

Daily Hangar users who see that you routinely provide thoughtful, positive reviews for pilots will see that you’re an active and engaged member of the Daily Hangar community. This will encourage them to boost your reputation with positive reviews, too.

Daily Hangar is an excellent way for hangar hosts to offset the cost of their hangar and turn their empty hangars into a long-term investment. From FBOs with under-utilized hangar space to private owners looking to turn their hangar into a money-maker, here’s how Daily Hangar can help you make the most of unused hangar space »

5 Reasons for the Pilot Shortage & How to Fix It

There were over 4 billion air travelers in 2018, a number which is expected to nearly double by 2036.

Yet with the number of air travelers on the rise, the number of pilots continues to shrink. And as new aircraft enter the international fleet, the pressure for more pilots is that much higher.

Boeing has projected that the aviation industry will need 790,000 new pilots by 2037 to meet growing demand, with 96,000 of these pilots needed specifically in business aviation.

According to the Federal Aviation Administration, there were about 827,000 pilots in the U.S. in 1987. But over the last three decades, this number has decreased by 30%.

Many factors have contributed to the massive pilot shortage the aviation industry is now facing. Baby boomers are reaching mandatory retirement age for commercial pilots, while the military is increasingly relying on unmanned aerial vehicles and training fewer pilots who would later enter the business or commercial airline industry.

Additionally, massive industry changes such as the Airline Deregulation Act and the effects of 9/11 still carry financial repercussions for the airline industry as a whole.

Here are 5 reasons there are fewer pilots than ever before, and what the industry is doing to curb the shortage before it threatens the growth of global aviation.

1. Baby Boomers are Retiring

Baby boomer pilots make up the largest number of pilots who are flying today — almost 50%. And most of these pilots are about to retire.

A 2016 report by Boeing shows that 42% of the pilots currently flying for the major U.S airlines will reach their mandatory retirement age of 65 in the next 10 years.

Congress changed the mandatory retirement age for airline pilots from 60 to 65 in 2009. Although this would seem to be a short-time Band-Aid for the decreasing amount of pilots, some younger junior pilots believe this change crippled their career advancement opportunities, causing them to seek careers outside of the industry.

2. Fewer Pilots Provided by the Military

The number of pilots provided by the military has declined due largely to the use of unmanned aerial vehicles.

A lower demand for pilots means young aviators will have to pay for their own flight training, which can easily exceed $100,000. And in the light of an uncertain career future, many aspiring pilots may simply be unwilling to take the risk.

In the 1980s, around two-thirds of airline pilots were ex-military. Now, that percentage sits lower than one-third, and the Air Force predicts a 1,000-pilot shortage by 2022.

3. Airline Deregulation Act

In 1978, the Airline Deregulation Act completely changed the aviation world forever.

Prior to the act, the government controlled things like fares, routes, and market entry of new airlines. Deregulation introduced a free market in the commercial airline industry, leading to an increase in the number of flights, number of passengers and amount of miles flown, with a decrease in fares. The result was a rise of low-cost carriers, allowing more people to fly more often.

However, this act also led to a consolidation of carriers — and many that couldn’t keep up with the competition.

Between 1978 and mid-2001, eight major carriers (including Eastern, Midway, Braniff, Pan Am, Continental, Northwest Airlines, and TWA) and more than 100 smaller airlines went bankrupt or were liquidated — including most of the dozens of new airlines founded in deregulation’s aftermath.

“Since the 1978 economic deregulation of the U.S. airline industry, airline bankruptcy filings have become prevalent in the United States, and airlines fail at a higher rate than companies in most other industries.” – U.S. Government Accountability Office.

4. Financial Impacts of 9/11

In the immediate aftermath of the 9/11 terrorist attacks, airports were closed and flights were canceled for weeks. But even once airports were reopened, airlines experienced around a 30% decrease in demand during the initial shock period following reopening.

A week after 9/11, Congress gave suffering airlines up to $10 billion in loans. Yet several big-name American airlines declared bankruptcy not long after the 9/11 attacks.

Decreased passenger demand, canceled flights, and increased spending for security measures led to major financial losses for many airlines. Even those without prior financial issues were forced to renegotiate labor contracts and lay off high numbers of employees — like the 7,000 employees laid off by American Airlines.

Not only that, but increased TSA measures and baggage screenings in the wake of the attack led to about a 6% decrease in airline passengers, with a 9% decrease in the nation’s busiest airports, totaling a nearly $1 billion loss for the airline industry.

5. Stricter Safety Requirements (AKA the 1,500 Hour Rule)

The FAA mandated the 1,500-hour rule in 2013, which requires all commercial airline first officers (or “co-pilots”) to have at least 1,500 hours of accrued flight time to get an Air Transport Pilot certificate (ATP). Before this change, first officers needed just 250 hours.

The new rule also requires that ATP pilots earn an additional 1,000 flight hours before they can qualify to serve as captains.

Congress also changed the duty-time rules in 2010 to help relieve pilot fatigue. Airlines had to increase their pilot staffing by 5% to 8% to cover the same schedule, meaning they needed to hire even more qualified pilots.

How is the Airline Industry Combating the Pilot Shortage?

Most U.S. major airlines are not yet directly experiencing the pilot shortage. But smaller regional airlines are already feeling the burn. Many flight schedules have been reduced, and some have already gone bankrupt due to low pilot staffing.

There are several initiatives to recruit and train more pilots in the U.S. For example, Airlines like JetBlue are offering employees an opportunity to train for the specific aircraft types they use. Other initiatives are aimed at encouraging more women to become pilots, while another idea is to recruit AI-enabled automation to help relieve demand.

But training new pilots takes time, and entering the field can be cost-prohibitive to some women candidates. As for automation, it’s likely that safe, reliable AI technologies are more than a decade away from being ready for use on commercial flights.

Whether it’s heightening the retirement age or lowering training hours, increasing wages and benefits or developing faster technology, something’s gotta give. In less than a decade, the pilot shortage may begin to put the growth projected for global aviation at risk.

Across the country, many private pilots rely on tie-downs and commercial FBOs for storing their planes between legs. But do you know the hazards of routinely storing your plane outside? »

New Options for Streamlining Your Diversion Plan

When it comes to planning for a cross-country flight, private pilots have more platforms than ever to get immediate and up-to-date weather warnings and information. Prior to departure pilots have sites like Wxbrief, Fltplan, Garmin pilot, and of course a call to FSS, to name a few.

Most modern aircraft allow pilots to get WiFi. Wi-Fi has allowed for even more in-flight options for pilots to obtain weather reports from mobile apps like Jeppesen FliteDeck, ForeFlight, or Aeropointer.

With the abundance of platforms that private pilots can use to get critical weather information before their flight, getting caught in a storm or surprised by unanticipated weather should be an easily avoidable issue. Yet it continues to happen on a regular basis.

VFR into IMC is extremely dangerous and potentiality fatal. And recently, there has been an increase in education and awareness to help reduce these occurrences. So why do pilots continue to find themselves surprised and trapped by adverse weather conditions?

Research suggests the answer may be because of that exact abundance: with so many weather providers and weather-reporting products, it can be difficult for pilots to screen out non-essential data, focus on key facts, and expertly evaluate the risk.

Paired with an increase of severe and unpredictable weather patterns, it’s more important than ever for pilots to have a safe and thorough diversion plan for bad weather before taking flight. And in the case of dangerous weather, finding the closest diversion airport to you with available hangar space can be a lifesaver — for both you and your plane.

What is a Diversion Procedure?

A diversion procedure is an alternate or a “plan B” for when you need to change your destination while en-route in the event of unexpected and dangerous weather conditions, or if your plane is at risk of fuel exhaustion.

It’s important to have specific criteria for deciding when you need to divert, and to have the necessary training to quickly initiate a diversion when you need to. The idea is to establish in advance of your flight what you consider to be adequate weather conditions, your personal minimums, and then automatically cancel or divert if conditions fail to meet those minimum requirements.

It’s also critical to make an accurate estimate of the heading, ground speed, and fuel consumption to reach your alternate destination, as well as an approximate arrival time. And no diversion plan is complete without selecting a suitable alternate airport and route where you can store your plane until it’s safe to fly again. But finding the closest airport to you with hangar availability can sometimes be a challenge.

How to Find an Airport in the Event of a Diversion

The two most important factors in choosing an appropriate alternate airport for a diversion are:

  1. Most obviously, the new airport destination needs to be located where weather conditions are significantly better than your original destination, and
  2. It needs to be somewhere you can reach with your fuel reserve.

For most diversion procedures, you don’t have time or necessarily the availability to make numerous phone calls to make arrangements for your plane. You need to aviate, navigate, and communicate until you can make any other arrangements. In the digital era, the ability to have “information at your fingertips” makes the process of finding these arrangements easy.

Diversion procedures are typically performed spontaneously, so you won’t have a lot of time planning. Filing for or having an alternate airport is something you plan for as part of the original flight plan. A diversion happens when the original plan doesn’t culminate as planned.

Sometimes, the closest FBO and/or airport isn’t that close when you need to divert. Or in some cases, they may not have hangar availability for your plane. Although there may be tie-down options available, that leaves your plane susceptible to weather damage, theft, and vandalism.

In these cases, a private hangar may be the best option for you and your plane when you’re in a pinch and need to divert.

How Daily Hangar Helps Pilots Divert in a Pinch

With the prominence of Wi-Fi onboard many private planes, it makes sense for there to be a streamlined platform for private pilots and/or their flight desk operators to find a diversion destination quickly — without wasting time making multiple phone calls to find availability.

Daily Hangar allows pilots or their flight desk operators to find available hangars across the country and book them with a touch of a button. And your choices aren’t restricted to the closest FBO — our network of private hangar owners across the country means you have a whole buffet of choices for hangaring your plane, not just a limited menu of FBOs.

The ability to immediately book the closest available hangar is invaluable when an unexpected storm rolls in. But Daily Hangar is also a powerful tool for planning cross-country trips before you take flight.

Whether you’re flying for business or are taking the family across the country this summer, Daily Hangar allows you to customize your trip with a multitude of private hangar options. Ready to learn more about becoming part of the Daily Hangar community? Check out our FAQs for private pilots & hangar owners »