How Hangar Owners Can Get 5 Star Reviews on Daily Hangar

So you’ve listed your private hangar on Daily Hangar and already have a few reservations in the works. Now you can sit back, relax, and watch the reservations keep coming in, right?

Not exactly. A big part of building your reputation as a hangar host (and attracting ongoing renters) is getting positive reviews from pilots who rent your hangar. And 5-star reviews don’t happen by simply listing your available hangar space.

Taking proactive steps to provide excellent customer service as a hangar host is important for getting great reviews. From being friendly and responsive to providing a thorough and detailed description of your hangar, here’s how you can get 5-star reviews as a hangar host on Daily Hangar.

1. Be Attentive & Available

Your messages are your first point of contact with pilots looking to rent your hangar. It’s important to check your messages frequently and to promptly respond to any questions or concerns.

To read your messages, login to your Daily Hangar dashboard and click on the second tab that reads “Messages”. You’ll be able to read any new messages from pilots, as well as send out important logistical information.

You can use your messages to send important logistical information and instructions to the pilot after they book. For example, you can coordinate an in-person meeting to let them into your hangar, or you can provide a lockbox code if you won’t be available to meet.

You can also provide them other information, like which direction the hangar door faces, how to lock up the hangar, and close-by accommodation choices if the pilot needs a place to stay for the night.

Other ways to offer five-star service:

  • Contact the pilot a few days before they arrive and ask if they have any questions or special requests.
  • Make yourself available by phone at all times to answer any questions during their stay.

Responding quickly and thoroughly to your messages will make pilots feel like you’re an attentive and careful host, and that they’re being well taken-care of. Going above and beyond to provide excellent customer service can come back to you in the form of a great review.

2. Be Thorough and Descriptive

When listing your hangar space, it’s important to take the time to be as thorough and descriptive about your hangar as possible. Just like renting a hotel room, clients want to know exactly what they’ll be getting — from the size of the accommodations down to the amenities.

When you add your hangar, be sure to fill out all the available descriptions:

  • Unique hangar name
  • GPS coordinates
  • Hangar website (if applicable)
  • Type of hangar (Single-space, box, plane port)
  • Size of hangar & hangar door (in feet)
  • Enclosure type
  • Hangar amenities

The more information a pilot has about your hangar, the clearer their expectations will be (so there won’t be any misunderstandings or surprises when they arrive).

You’ll also want to be sure to add detailed information in the “Hangar Directions” field when adding a new hangar. Like your messages, this where you can add detailed information about how pilots can get into your hangar, lock it up, and more. For example, you can write things like “Example: “Upon landing, navigate toward the southern-facing side of the hangar. Call my cell, and I’ll come outside to meet you and let you into the hangar.”

Beneath the “Hangar Directions” field, you’ll find a box for your security/access information. This is where you’ll give pilots instructions about how to enter the hangar space and keep it secure.

For example, you could write: “If I’m not available to meet you directly, the door will be locked. The lockbox passcode on the door is 2114. There is road access through the back door of the hangar. Please be sure to keep all doors locked during your reservation.”

Being as thorough and detailed as possible with these fields will ensure the pilot knows exactly what to do from landing to take-off. The last thing you want is a pilot calling your cellphone at 2am because they don’t know the lock-box code, or leaving a negative review because they couldn’t figure out how to securely lock up your hangar.

3. Be Friendly and Welcoming

This one is a no brainer when it comes to getting great reviews. If you plan on meeting the pilot in-person at your hangar, be friendly and welcoming. Not only will they have a positive experience as a renter, but they may become a life-long connection in the aviation industry!

If you can’t meet the pilot in person, be friendly in your messages or over any texts or phone calls. A warm and welcoming host is always a plus for any pilot, and will encourage them to rent your hangar again in the future.

4. Give Positive Reviews

Getting a positive review is a give-and-take process. Part of receiving good reviews is putting in the time to give good reviews after a pilot has rented your hangar (assuming they really were a great guest, of course!).

Daily Hangar users who see that you routinely provide thoughtful, positive reviews for pilots will see that you’re an active and engaged member of the Daily Hangar community. This will encourage them to boost your reputation with positive reviews, too.

Daily Hangar is an excellent way for hangar hosts to offset the cost of their hangar and turn their empty hangars into a long-term investment. From FBOs with under-utilized hangar space to private owners looking to turn their hangar into a money-maker, here’s how Daily Hangar can help you make the most of unused hangar space »

Your Guide to Getting Started as a Hangar Host on Daily Hangar

Whether you’re an FBO manager or private hangar owner, renting hangar space to pilots on is a safe, easy, and convenient way to make money.

If you’re a private hangar owner and have extra space for other planes, renting your space can help you pay off your hangar mortgage, or simply put a little more cash in your pocket. And if you’re an FBO manager, having a large inventory of hangar spaces makes your FBO that much more attractive to pilots.

From planning a cross-country trip to needing to quickly get out of a storm, Daily Hangar provides private pilots and their flight desk operators a streamlined platform for finding hangar spaces across the country.

Docking their plane in a safe and secure hangar is important. Tie downs can mean exposure to sun, wind, and hail, which can put wear and tear on expensive planes. Not to mention the possibility of vandalism or theft.

The aviation world’s need for more hangar spaces is there. Before you can start booking reservations, you’ll need to get set up as a hangar host with Daily Hangar.

Our online dashboard makes getting started simple. Below we’ll walk you through everything you need to know to get set up as a hangar host — from initial sign up and adding your hangar details to setting up your payout options.

Step 1: Signup

Signing up with Daily Hangar is the first step. You’ll select whether you’re a pilot or host (or both) and provide us with some basic information like your name and email.

Once you enter all the necessary details and click the “Sign Up Today” button, you’ll be redirected to your personal dashboard to manage all hangar reservations.

Step 2: Check Out Your Dashboard

Your personal dashboard is where you can navigate to wherever you need to go as a hangar host.

This is where you’ll add your hangar details, manage your upcoming reservations, read and respond to messages from pilots, receive payment, read and request reviews, and more.

Step 3: Add Your Hangar

Now it’s time to add your hangar. Click on the “My Hangar” tab at the top of your dashboard to get started.

Following the instructions below, you’ll be asked to do things like post a picture of your hangar inside and out, provide dimensions of the hangar and hangar door, provide proof of ownership, and other details to give your hangar an accurate presentation. While some options aren’t required, they do help a renter know more about your hangar and feel safe about renting from you.

Below we’ll guide you through each step in adding your hangar.

Create a Unique and Descriptive Hangar Name

Maybe your hangar is best for larger jet aircraft, or is located just outside of a big city. Create a unique and descriptive hangar name that lets pilots know what you’re offering.

Add Airport Name or Closest Airport

If you’re an FBO owner, you’ll add the name of the airport that you’re based out of. If you’re a private hangar owner, you’ll list the airport where your hangar is located.

Add Your Hangar’s GPS Coordinates

If you’re unsure of the exact GPS coordinates of your hangar, you can use our tool below to easily find out.

Add Your Existing Hangar Website (if applicable)

If you’re an FBO or aircraft facility, you may already have a website for your hangar offerings. Add that website address below.

Designate The Type of Hangar You Have

Choose from 3 types of hangars: A single-space hangar, corporate hangar, or plane port.

Add Size of Hangar & Hangar Door in Feet

This will help pilots know if your hangar and hangar door are the right fit for their plane. Pilots must know the size of their plane to make a reservation, a plane obviously must be able to fit through the door.

Choose Enclosure Type

This helps pilots understand what style of hangar you have, and the type of protection it will offer their plane.

Add Hangar Amenities

Finally, you’ll add a written description to help paint a picture of what your hangar is like for interested pilots, and add 3-5 photos to showcase your hangar. You’ll also select which amenities your hangar has: tug, lights, power, parking.

Step 4: Hangar Directions, Security/Access Information & Mailing Address

After adding your hangar details, you’ll scroll down to three text boxes.

Hangar Directions

The first box is where you’ll add directions to help pilots find your hangar upon landing.

Example: “Upon landing, navigate toward the northern corner of the airport. On the left side, we are the second to last hangar, with the blue door. You can call my cell with any questions while taxiing to the hangar.”

Security Access/Information

The second box is your security/access information. This is where you will give pilots instructions about how to enter the hangar space.

Example: “If I’m not available, the door will be locked. The lockbox passcode is 2114. There is road access through the back door of the hangar. Please be sure to keep all doors locked during your reservation.”

Mailing Address

Last, you can add your hangar’s mailing address, if applicable.

Step 5: Add Hangar Costs & Waitlist Option

Next, you’ll scroll down and set the rental cost for your hangar. The price will be based on plane types, as you’ll see below:

Below this, you’ll be able to designate whether you want your hangar to have a waitlist option. The waitlist feature allows pilots to connect with hangars that are accepting overflow reservation requests, even if their hangar is full. Select the box if you would like to add this feature to your hangar.

Step 6: Save Hangar Details

Be sure to select the “Save Hangar Details” button at the bottom of the page to save your information. After you select this button, you’ll be taken back to your dashboard. Your hangar listing will show up in your “My Hangar” tab, as shown below.

Note: Once you set up your hangar, it will not be an active listing until Daily Hangar has approved your hangar for the website.
From here, you can edit your current hangar, add a new hangar, or manage your hangar’s layout.

Step 7: Choose a Layout Type for Your Hangar

When you choose “Manage Layouts” next to your hangar listing, you’ll be redirected to the hangar layout page. Designating possible layouts for your hangar can help you maximize your rental bookings by letting pilots know the many different options your hangar provides.

A hangar layout is a combination of different plane types (sizes) that can fit in your hangar at one time. We use these hangar layout designations to help you fill your hangars with the correct number of planes without over-booking. This also helps keep you from needing to change your hangar availability constantly.

An example of how one hangar might use four hangar layouts is as follows:

  • Hangar layout 1: Four Type-1 planes
  • Hangar layout 2: Two Type-2 planes
  • Hangar layout 3: Two Type-1 planes & One Type-2 plane
  • Hangar layout 4: One Type-3 plane

If you’re looking for more clarity about our plane types, be sure to click on the video tutorial link.

Step 8: Add Profile Information to Account

Your profile information lets our community of pilots and hangar hosts learn more about you. On top of that, your contact information is important for pilots to get in touch with you with any questions about your hangar when checking in or out.

Beyond basic information like your name, email and phone number, you can add a profile bio and profile picture so folks can get to know you a little better.

Step 9: Add Payment Information

Now for the most important part — getting your payout information set up so you can get money from your hangar rentals.

From your Dashboard, click on the “Account” tab on the far right. Here you’ll connect your bank account with our Stripe tool to get a direct deposit after every reservation.

Step 10: Say Hello to Reservations

Once your hangar listing has been approved by Daily Hangar and your payout information is set up, you can start receiving reservations from verified pilots.

As a hangar host, your reservations will show up in the box to the right, with the tabs “Reservations” and “Waitlist” (if you chose this option).

If you’re also a pilot who uses Daily Hangar to rent hangars for your own trips, your upcoming reservations will be on the right under “Upcoming Reservations.”

Congratulations! You are now an official hangar host and are ready to start making money on your extra hangar space.

If you have questions about any of the steps above, we’re here to help. Scan our Help Center to get answers to frequently asked questions, or feel free to give us a call or send us an email »